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  • After-Sale Policy

    After-sales service policy
    It’s will be a great honor to us if you choose JULONG’s products, we will be very happy to service for you and do everything we can to help you to use our products better, so the following tips is the after-sales service content you need to know:
    The time for JULONG Interactive Flat Panel Display(touch panel or touch TV) is one-year from the purchase date, while the whole white board is three-year warranty.
    During this period, when in normal use, if any failure or damage of product results from the quality problem of product, our company will be responsible for free maintain. You just need to save the warranty card and tell us what problem you are meeting.
    For a better service we can supply, we would hope you can tell us following information at the time you find the issue: 1)serial number ;2)how long you have use the product; 3) the detail of the problem and how it happen ;4)what you have done to solve it and what’s your judgment. It will be great if you can supply some pictures or short videos to show the problems more clearly. All those things you do just help us made a good and correct decision to solve the problem. It also can help to save your time and energy on these case.
         The following information is that where you can know JULONG’sproduct and how to contact with us when you need.
    Address: 4/F, Building T3, Keji Road South, Hi-Tech Industrial Park, Nanshan District, Shenzhen, Guangdong, China.
    Post Code: 518057
    TEL: +86 - 755 – 26745122
    Service Hotline: +86 - 755 – 26745122    4007008696
    FAX: +86 - 755 - 26745163
    E-mail: overseas@julong.com.cn